RETURNS & EXCHANGES

 

HOW TO LODGE A RETURN OR EXCHANGE 

Lodge a return or exchange here 

Please read our Returns and Exchange Policy below to make sure your order meets our requirements then click the link above and follow the steps.  If you have any issues please contact us via returns@liptlabel.com.

RETURNS & EXCHANGE POLICY

LIPT will provide a refund or exchange on full priced items for the following

  • The good are to be returned within 7 days of the placement of the order
  • If 7 days have passed since the placement of your order unfortunately we cannot give you a refund or exchange
  • The invoice is attached with the goods for proof of purchase
  • The goods have not been worn, washed or damaged
  • The goods are in sellable condition with tags still attached
  • The goods have not been worn, washed or damaged
  • If the goods are faulty or wrongly described we will offer an exchange for the same item or a full refund
  • Sale items cannot be returned or exchanged. These are final sale only.
  • If you have ordered a full priced item which is the incorrect size LIPT will exchange this for a different size in the same style only

Items are to be returned with trackable shipping before the 7 days of the placement of your order. Please ensure the invoice is enclosed and tracking number is provided when being shipped back. LIPT is not liable for any missing incoming deliveries.

LIPT will only refund reasonable shipping costs if the items are deemed to be faulty (by LIPT) otherwise customer is liable for all shipping costs (original incoming shipping costs & outgoing)

Please use the 'Lodge a return or exhange' page if you would like to return or exchange your goods follow the steps and we will be able to process your request. LIPT will then assess your claim and provide you with an address to ship to if approved.

Once the goods are received and your claim is approved a refund will be provided to the payment method that the order was placed with. Depending on your bank this can take anywhere from 3-5 working days. In the case of an exchange the new item will be posted to you and you will be provided with a new tracking number.

PRICING & PAYMENT

  • All prices are charged in AUD and are subject to change without notice
  • Full payment is required before shipping via Paypal
  • All payments will be directed to Paypal where customer’s can pay via their Paypal account or credit card. Please visit www.paypal.com.au for more information
  • We also offer Afterpay, a third party company that accepts fortnightly payments! Afterpay is currently accepted in Australia & New Zealand

DOCUMENTS

We supply a commercial invoice only with all orders. We will not be held responsible to supply any additional documents

ORDER CANCELLATION

Once an order has been placed, LIPT cannot change or cancel your order