RETURNS & EXCHANGES

 

HOW TO LODGE A RETURN OR EXCHANGE 

Lodge a return or exchange here 

Please read our Returns and Exchange Policy below to make sure your order meets our requirements then click the link above and follow the steps.  If you have any issues please contact us via returns@liptlabel.com.

RETURNS & EXCHANGE POLICY

Please choose carefully as LIPT DOES NOT provide refunds.

LIPT will however supply customers with a credit note or exchange if the return is aligned with the following

The good are to be returned within 7 days prior to the order being received
If 7 days have passed since your order has been received (as per the supplied tracking)unfortunately we cannot give you a credit note or exchange
The invoice is attached with the goods for proof of purchase
The goods have not been worn, washed or damaged
The goods are in sellable condition with tags still attached
The goods have not been worn, washed or damaged
If the goods are faulty we will offer an exchange for the same item or a full refund
Sale items cannot be returned or exchanged. These are final sale only.
Items are to be returned with trackable shipping before the 7 days of the order being received. Please ensure the invoice is enclosed and tracking number is provided when being shipped back. LIPT is not liable for any missing incoming deliveries.

LIPT will only refund reasonable shipping costs if the items are deemed to be faulty (by LIPT) otherwise customer is liable for all shipping costs (original incoming shipping costs & outgoing)

Please contact hello@liptlabel.com if you would like to return or exchange your goods with the order & invoice number and your name. LIPT will then assess your claim and provide you with an address to ship to if approved.

Once the goods are received and your claim is approved a credit note will be given. In the case of an exchange the new item will be posted to you and you will be provided with a new tracking number.

PRICING & PAYMENT

  • All prices are charged in AUD and are subject to change without notice
  • Full payment is required before shipping via Paypal
  • All payments will be directed to Paypal where customer’s can pay via their Paypal account or credit card. Please visit www.paypal.com.au for more information
  • We also offer Afterpay, a third party company that accepts fortnightly payments! Afterpay is currently accepted in Australia & New Zealand

DOCUMENTS

We supply a commercial invoice only with all orders. We will not be held responsible to supply any additional documents

ORDER CANCELLATION

Once an order has been placed, LIPT cannot change or cancel your order