Please choose carefully, as LIPT Label does not offer refunds. However, we’re happy to provide a credit note or exchange if your return meets the following conditions:

• Return Within 7 Days: Items must be returned within 7 days of receiving your order, based on the tracking information provided. Unfortunately, if 7 days have passed, we can’t offer a credit note or exchange.
• Proof of Purchase: Please include the invoice as proof of purchase.
• Condition of Goods: Items must be unworn, unwashed and undamaged, with all tags attached and in sellable condition. No perfume or scents, no make-up and no fake tan marks will be accepted.
• Faulty Items: If an item is faulty, we will offer an exchange for the same item or a full refund.
• Sale items: are final sale and cannot be returned or exchanged.
• Shipping Requirements: All returns should be shipped with tracking within 7 days of receiving the order. Please include the invoice and provide a tracking number. LIPT Label is not responsible for lost return shipments.

For faulty items, LIPT Label will cover reasonable return shipping costs. For all other returns, customers are responsible for original and return shipping costs.

To initiate your return, please book it through our Returns Portal here. If approved, we’ll send you the return address and instructions.

Once we receive and approve your return, you’ll receive a credit note. If you’re exchanging an item, we’ll ship the replacement and send you a new tracking number.