FAQ's

ABOUT LIPT LABEL

Where is LIPT based?

LIPT Label is based out of Melbourne, Australia.

Who own's LIPT?

We're a small team of 2 who’ve poured our hearts into creating LIPT Label over the past decade. As we continue to grow and evolve on this journey, we’re incredibly grateful for our loyal customers and supporters who inspire us every step of the way. Your love and enthusiasm fuel our creativity and we can’t wait to share more unique pieces with you.

At LIPT Label we believe that clothing is more than just something you wear - it’s an extension of who you are. Our pieces are designed for the fearless, the dreamers and those who live life with unapologetic confidence. Our pieces are made in small runs to ensure you get something exclusive.

Do you work with creators?

We love working alongside creators of all kinds please feel free to reach out to us on our socials or via our contact us page.

ORDERING

What size should I buy?

Not sure about your size? No worries - check out our size guide here for a little extra help.

We also recommend reading the product description and the size and fit section for details on the specific piece you're eyeing.

Wherever possible, we design our pieces to be adjustable (straps, closures & materials) so they flatter all body types - because we understand all bodies are beautiful and different.

As we grow, we’re committed to expanding our size range to be even more inclusive. We want everyone to feel incredible in LIPT Label and as a small brand, this is something we will prioritise as part of our growth and journey forward.

Is everything in AUS sizing?

As we’re an Australian based label, all of our styles are in AUS sizing please refer to our Size Guide here if you need help converting sizes.

Can I modify or cancel my order after it has been placed?

We process orders quickly - so if you need to make changes, please contact us as soon as possible through our Contact Us page here.

While we’ll do our best to accommodate your request, we can’t guarantee changes once your order is in progress.

SHIPPING

How long does shipping take?

Please allow 1-2 business days for us to process your order in addition to shipping times. We work hard to get your items out as quickly as possible but please also factor in public holidays and weekends.

For Australia:

  • Free Standard Shipping on orders over $250 AUD (3-5 working days)
  • Standard Shipping: $8 AUD on orders under $250 AUD (3-5 working days)
  • Express Shipping: $12 AUD (2-3 working days)

For International Orders:

  • Flat Rate Shipping: $20 AUD (10-20 working days)
  • Express Shipping: $56 AUD via DHL (3-7 working days)

For more details on our policy check out our Shipping Policy here.

Do you ship overseas?

Absolutely! We offer international shipping options. We work hard to get your items out as quickly as possible but please also factor in public holidays and weekends.

  • Flat Rate Shipping: $20 AUD (10-20 working days)
  • Express Shipping: $56 AUD via DHL (3-7 working days)

For more details on our delivery times, rates and costs, check out our Shipping Policy here.

RETURNS & EXCHANGES

Can I return My item?

We ask that you choose carefully, as LIPT Label does not offer refunds. However, we’re more than happy to provide a credit note or exchange if your return meets our criteria:

  • Items must be returned within 7 days of receiving them, along with proof of purchase.
  • Returned items must be unworn (no marks of any kind, including makeup or tan, and no noticeable scents) and in sellable condition, with all original tags and packaging attached.
  • Please note that sale items are final and cannot be returned.

If an item is faulty, we will offer an exchange or refund and cover approved return shipping costs. Please email us first at hello@liptlabel.com for assistance. For all other returns, customers are responsible for shipping and associated costs.

To initiate a return or exchange, please visit our Returns Portal here. For more details, check out our full Returns & Exchanges Policy here.

How do I return my item?

To return your item, simply visit our Returns Portal here. You’ll need your order number and the email used at checkout to initiate the process. Follow the steps to submit your return or exchange request.

Please note: LIPT Label does not offer refunds. Instead, we can provide a credit note or exchange if your return meets our criteria:

  • Items must be returned within 7 days of receiving them.
  • The item should be unworn, with no marks or scents, and all original tags and packaging intact.

Once your return is approved, you’ll receive shipping instructions. For more details, check out our full returns policy Returns & Exchanges Policy here.

CARE & WASHING

How do I wash my LIPT pieces?

To keep your LIPT Label pieces in top shape, follow the care instructions on the label. Many of our fabrics are custom made, so please handle with care to avoid any damage.

  • Hand Wash or Gentle Machine Wash: We recommend hand washing in cold water or using the gentle cycle in a delicates bag. For heavily embellished items, hand wash only to avoid any damage.
  • Skip the Hot Water: Cold water is your best friend - it helps prevent shrinking and protects the fabric.
  • Gentle Detergent Only: Use a gentle/mild detergent and steer clear of bleach, which can weaken fabrics and dull colours.
  • Air Drying: Lay your pieces flat to air dry. Avoid the dryer at all costs - it can damage fabrics, embellishments and cause shrinkage.
  • Ironing & Steaming: We don’t recommend ironing or steaming. Flat drying will help maintain the original shape and keep wrinkles at bay.
  • Extra Love for Delicates: For sheer fabrics or embellished pieces, stick to hand washing and avoid wringing them out. Gently pat dry with a towel instead.

Please follow the garment care instructions on the label. LIPT Label is not responsible for any damage caused by improper washing or care.

STOCKISTS

Australia
Rest of the World

Still need to get in touch?

Reach out using the Contact us button below. Our small team will do our best to respond within 1-2 business days.